Privacy Policy
Last updated: 1 January 2026
Dawaisarthi ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, and what rights you have in relation to it. By using our website and services, you agree to the practices described here.
Contents
1. Information We Collect
- Account information — name, email address, phone number, and password when you register.
- Order information — delivery address, payment method, and order history needed to fulfil your purchase.
- Prescription data — images you voluntarily upload for prescription verification purposes. These are stored securely and accessible only to licensed pharmacists.
- Usage data — pages visited, search queries, device type, and IP address collected automatically to improve our service.
- Cookies — small files placed on your device to keep you signed in and personalise your experience.
2. How We Use Your Information
- Process and fulfil your orders, including prescription verification.
- Send order confirmations and delivery updates via WhatsApp, SMS, or email.
- Provide customer support and respond to your queries.
- Personalise product recommendations and promotional offers (only if you opt-in).
- Detect and prevent fraud, abuse, and security incidents.
- Comply with legal obligations under applicable Indian law.
3. Sharing of Information
- We do not sell your personal data to third parties.
- We share data with trusted service providers (delivery partners, payment processors) strictly to fulfil your order, under confidentiality agreements.
- Prescription images are shared only with our licensed pharmacists and are never used for any other purpose.
- We may disclose data when required by law, court order, or government authority.
4. Data Security
- All data transmitted between your browser and our servers is encrypted using TLS/SSL.
- Passwords are hashed using industry-standard algorithms and are never stored in plain text.
- Payment card details are not stored on our servers — transactions are handled by PCI-DSS compliant payment gateways.
- We conduct regular security audits and apply patches promptly.
5. Data Retention
- Account data is retained for as long as your account is active.
- Order data is retained for seven years as required by Indian tax regulations.
- Prescription images are retained for one year from the date of upload, then permanently deleted.
- You may request deletion of your account and associated data by emailing support@dawaisarthi.in. Legally mandated records are exempt from deletion requests.
6. Your Rights
- Access — request a copy of the personal data we hold about you.
- Correction — update inaccurate or incomplete data from your Profile page.
- Deletion — request deletion of your account and personal data.
- Opt-out — unsubscribe from marketing communications at any time using the unsubscribe link in emails.
- To exercise any of these rights, contact us at support@dawaisarthi.in.
7. Cookies
- We use essential cookies to keep you signed in and maintain your cart.
- Analytics cookies (anonymised) help us understand how visitors use the site.
- You can disable cookies in your browser settings. Note that disabling essential cookies may affect site functionality.
8. Children's Privacy
- Our services are intended for users aged 18 and above. We do not knowingly collect personal data from children under 18.
- If you believe a child has provided us with personal data, please contact us immediately.
9. Changes to This Policy
- We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a prominent notice on our website.
- Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us About Privacy
If you have any questions about this policy, please contact our Data Protection Officer at support@dawaisarthi.in or visit our Contact page.